Random notes from automation workshop

Notes from a CHI2018 workshop:

• creativity is not an excuse for ignorance
• software doing part of your work might be more work
• errors from the developers are cascading in the system
• never trust the marketing aspect of automation
• frictions in the promise of automation
• automation surprises
• automation was expected to have better consistent behavior
• automation has an intended use — but people may use it differently: they revert to the easiest choice
• automation is already everywhere
• automation is inside the interaction technique
• automation is old
• ”automation — this word is useless!”
• transparency is a good property to automation
• notation of automation
• automation is not always good for human – especially in the case of security
• you need to spend a lot of time for training because automation is not what was expected
• levels of automation are intertwined

Some of these are pretty good insights.